2025 PRACTICAL SERVICE-CLOUD-CONSULTANT INFORMATION - LATEST SALESFORCE EXAM SERVICE-CLOUD-CONSULTANT SIMULATOR FREE: SALESFORCE CERTIFIED SERVICE CLOUD CONSULTANT

2025 Practical Service-Cloud-Consultant Information - Latest Salesforce Exam Service-Cloud-Consultant Simulator Free: Salesforce Certified Service cloud consultant

2025 Practical Service-Cloud-Consultant Information - Latest Salesforce Exam Service-Cloud-Consultant Simulator Free: Salesforce Certified Service cloud consultant

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Salesforce Service-Cloud-Consultant Exam is designed for professionals who specialize in Salesforce Service Cloud. Salesforce Certified Service cloud consultant certification is ideal for professionals who are responsible for designing, configuring, and implementing solutions that support customer service and support processes. Service-Cloud-Consultant exam tests the candidate's knowledge of Salesforce Service Cloud features and functionality, including case management, service level agreements, entitlements, and knowledge management. Salesforce Certified Service cloud consultant certification requires candidates to have a deep understanding of the Salesforce platform and its capabilities as they relate to customer service and support.

Salesforce Certified Service cloud consultant Sample Questions (Q118-Q123):

NEW QUESTION # 118
The support manager at Universal Containers wants to measure first-call resolution by channel, agent, and calendar month.
Which reporting solution should the consultant recommend?

  • A. Create a reporting snapshot.
  • B. Create a joined report.
  • C. Create a report using Grouping.

Answer: B

Explanation:
To measure first-call resolution by channel, agent, and calendar month, creating a joined report is the most effective reporting solution. Joined reports in Salesforce allow for the combination of data from different report types into a single report, providing a comprehensive view of related metrics. This capability is particularly useful for analyzing first-call resolution rates across multiple dimensions (channel, agent, and time), enabling the support manager at Universal Containers to gain insights into performance trends and identify areas for improvement in the service delivery process.


NEW QUESTION # 119
A company has these requirements for dealing with Cases:
- Handled efficiently and by the right agents
- Distributing the load so that agents do NOT have to manually select the next Case to work
Which two Omni-Channel features will assist in this routing and distribution? Choose 2 answers

  • A. Route to agents with the most cases closed for that topic.
  • B. Route to agents with the most capacity to take on new work.
  • C. Route to agents staffing the assigned overflow queues.
  • D. Route to agents with the least amount of active assigned work.

Answer: B,D


NEW QUESTION # 120
The service team members at Cloud Kicks (CK) are struggling to collaborate with each other on Cases. CK also uses Slack internally.
What should the consultant recommend?

  • A. Create a case team workspace in Slack.
  • B. Enable and configure Swarming in Slack.
  • C. Configure a case notification Slackbot.

Answer: A

Explanation:
Creating a dedicated workspace in Slack for case teams enables real-time collaboration and communication among Cloud Kicks service team members. This approach leverages the existing internal use of Slack, providing a familiar platform for team members to discuss cases, share updates, and collaborate effectively.


NEW QUESTION # 121
What should a consultant recommend service agents use?

  • A. Einstein Next Best Action Strategy Guilder.
  • B. Paused now interviews Lightning Component.
  • C. Recommendation Strategy Metrics related list.
  • D. History tab on the Actions & Recommendations comporent.

Answer: D

Explanation:
Explanation
The History tab on the Actions & Recommendations component is a feature that service agents can use to review the actions they have taken on a case, such as applying macros, sending emails, or updating fields. The History tab also shows the outcome of each action, such as success, failure, or partial success. This helps agents keep track of their progress and troubleshoot any issues. Verified References: : Review Your Actions History


NEW QUESTION # 122
A company is planning for the migration of an existing external knowledge base into Salesforce Knowledge.
Which set of factors should be considered when selecting the articles to migrate?

  • A. Last modified date and terms searched frequently in the last year
  • B. Original creation date and total number of article views in the last year
  • C. Last modified date and total number of article view in the last year

Answer: C

Explanation:
When selecting articles for migration into Salesforce Knowledge, considering the last modified date and total number of article views in the last year is important. This ensures that the most current and frequently referenced content is prioritized, enhancing the relevance and utility of the knowledge base in Salesforce.


NEW QUESTION # 123
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